Refund & Returns Policy – Grand Flour Mills

At Grand Flour Mills, we take pride in delivering products that are fresh, pure, and of the highest quality. Customer satisfaction is our top priority. This policy outlines the terms under which refunds or returns may be requested.

1. Eligibility for Returns

You may request a return or replacement if:

• The product delivered is damaged, expired, or defective.

• The product you received is different from your order.

• The product is delivered in incorrect quantity.

📌 Please note: Due to the perishable nature of flour and grain-based products, we generally do not accept returns once the package has been opened or used.

2. Timeframe for Returns

• All return requests must be made within 48 hours of delivery.

• Products must be in their original packaging, unopened, and unused.

3. Refunds

• If your return request is approved, you may choose between:

  • A replacement product (delivered free of cost).

  • A full refund to your original payment method.

• Refunds may take 7–10 business days to process, depending on your payment provider.

4. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Products that have been opened, used, or tampered with.

• Items not purchased directly from Grand Flour Mills or our authorized distributors.

• Returns requested after 48 hours of delivery.

5. How to Request a Return/Refund

To initiate a return or refund:

• Contact our customer support at:
  📧 Email: support@grandflourmills.com
  📞 Phone: +92 300 2124991

• Provide your order number, product details, and reason for return.

• Our team will review your request and guide you through the process.

6. Policy Updates

Grand Flour Mills reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page.